{"id":19454,"date":"2023-08-16T11:58:16","date_gmt":"2023-08-16T09:58:16","guid":{"rendered":"https:\/\/monpanier.com\/help-service-my-monpanier\/"},"modified":"2024-01-26T09:37:38","modified_gmt":"2024-01-26T08:37:38","slug":"help-service-my-monpanier","status":"publish","type":"page","link":"https:\/\/monpanier.com\/en\/help-service-my-monpanier\/","title":{"rendered":"Help &amp; Service \/ My monpanier"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row parallax=&#8221;content-moving&#8221;][vc_column css=&#8221;.vc_custom_1658408355374{margin-right: 10px !important;margin-left: 10px !important;padding-top: 60px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/12&#8243;]<div class=\"roadthemes-menu style1\"><div class=\"content\"><div class=\"menu-title\"><h3><span>Help &amp; Service<\/span><\/h3><\/div><div class=\"content-inner\"><div class=\"menu-content\"><div class=\"widget widget_nav_menu\"><div class=\"menu-hilfe-service-englisch-container\"><ul id=\"menu-hilfe-service-englisch\" class=\"menu\"><li id=\"menu-item-23507\" class=\"menu-item menu-item-type-post_type menu-item-object-page first menu-item-23507\"><a href=\"https:\/\/monpanier.com\/en\/contact\/\">Contact<\/a><\/li>\n<li id=\"menu-item-23508\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23508\"><a href=\"https:\/\/monpanier.com\/en\/help-service-product-info-care\/\">Help &amp; Service \/ Product Info &amp; Care<\/a><\/li>\n<li id=\"menu-item-23509\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23509\"><a href=\"https:\/\/monpanier.com\/en\/help-service-my-monpanier\/\">Help &amp; Service \/ My monpanier<\/a><\/li>\n<li id=\"menu-item-23510\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23510\"><a href=\"https:\/\/monpanier.com\/en\/?page_id=19445\">Help &amp; Service \/ Ordering Guide<\/a><\/li>\n<li id=\"menu-item-23511\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23511\"><a href=\"https:\/\/monpanier.com\/en\/help-service-payment\/\">Help &amp; Service \/ Payment<\/a><\/li>\n<li id=\"menu-item-23512\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23512\"><a href=\"https:\/\/monpanier.com\/en\/help-service-shipping-delivery\/\">Help &amp; Service \/ Shipping &amp; Delivery<\/a><\/li>\n<li id=\"menu-item-23513\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23513\"><a href=\"https:\/\/monpanier.com\/en\/help-service-returns-and-exchanges\/\">Help &amp; Service \/ Returns and Exchanges<\/a><\/li>\n<li id=\"menu-item-23514\" class=\"menu-item menu-item-type-post_type menu-item-object-page last menu-item-23514\"><a href=\"https:\/\/monpanier.com\/en\/help-service-request-return-guest-orders\/\">Help &amp; Service \/ Request return (guest orders)<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div>[vc_empty_space height=&#8221;20px&#8221;]<div class=\"roadthemes-menu style1\"><div class=\"content\"><div class=\"menu-title\"><h3><span>Legal Notice<\/span><\/h3><\/div><div class=\"content-inner\"><div class=\"menu-content\"><div class=\"widget widget_nav_menu\"><div class=\"menu-rechtliches-englisch-container\"><ul id=\"menu-rechtliches-englisch\" class=\"menu\"><li id=\"menu-item-23515\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy first menu-item-23515\"><a rel=\"privacy-policy\" href=\"https:\/\/monpanier.com\/en\/legal-privacy-policy\/\">Legal \/ Privacy Policy<\/a><\/li>\n<li id=\"menu-item-23516\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23516\"><a href=\"https:\/\/monpanier.com\/en\/legal-right-of-withdrawal\/\">Legal \/ Right of Withdrawal<\/a><\/li>\n<li id=\"menu-item-23517\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23517\"><a href=\"https:\/\/monpanier.com\/en\/legal-agb\/\">Legal \/ Conditions<\/a><\/li>\n<li id=\"menu-item-23518\" class=\"menu-item menu-item-type-post_type menu-item-object-page last menu-item-23518\"><a href=\"https:\/\/monpanier.com\/en\/legal-imprint\/\">Legal \/ Imprint<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text]\n<h3 style=\"text-align: left;\">What is MY MONPANIER?<\/h3>\n<p><a href=\"https:\/\/monpanier.com\/en\/my-account\/\" target=\"_blank\" rel=\"noopener\">MY MONPANIER<\/a> is your personal customer account. As a registered customer, you have the option of seeing your order history in the customer profile, tracking the status of your order and requesting returns from there directly to us. In addition, when placing an order, you are not required to enter details such as the delivery and billing address again.<\/p>\n<p>&nbsp;<\/p>\n<p>To create a customer account, please fill out all of the mandatory fields and enter a password. The mandatory fields are marked with an asterisk (*). Your data will be collected, processed and used in compliance with data protection regulations. Once you register, all you need to do is enter your email address and password for future orders.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Forgot Password. What to do? <\/strong><\/p>\n<p>If you have forgotten your customer account password, you can request a new one. To do this, go to the login page on <a href=\"https:\/\/monpanier.com\/en\/my-account\/\" target=\"_blank\" rel=\"noopener\">MY MONPANIER<\/a> and click on <a href=\"https:\/\/monpanier.com\/en\/my-account\/\" target=\"_blank\" rel=\"noopener\">Forgot your password.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>How can I change my name\/address afterwards? <\/strong><\/p>\n<p>You can change your personal details at any time in your customer account under <a href=\"https:\/\/monpanier.com\/en\/my-account\/\" target=\"_blank\" rel=\"noopener\">MY MONPANIER<\/a>. Unfortunately, there is no option to modify the recipient or address for orders you have already sent.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How can I delete my customer account? <\/strong><\/p>\n<p>To do this, please contact our customer service and let us know that you wish to delete your account. You can reach our customer service Monday to Friday from 9:00 a.m. to 5:00 p.m. (public holidays excluded) under the telephone number 06173-7839461, through e-mail at <a href=\"mailto:customerservice@monpanier.de\">customerservice@monpanier.de<\/a> and via the <a href=\"https:\/\/monpanier.com\/en\/contact\/?v=72451093e99b\" target=\"_blank\" rel=\"noopener\">contact form<\/a>.[\/vc_column_text][vc_empty_space height=&#8221;50px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row parallax=&#8221;content-moving&#8221;][vc_column offset=&#8221;vc_hidden-lg&#8221; css=&#8221;.vc_custom_1658408635666{padding-top: 40px !important;}&#8221;][vc_column_text]\n<h3 style=\"text-align: left;\">What is MY MONPANIER?<\/h3>\n<p><a href=\"https:\/\/monpanier.com\/en\/my-account\/\" target=\"_blank\" rel=\"noopener\">MY MONPANIER<\/a> is your personal customer account. As a registered customer, you have the option of seeing your order history in the customer profile, tracking the status of your order and requesting returns from there directly to us. In addition, when placing an order, you are not required to enter details such as the delivery and billing address again.<\/p>\n<p>&nbsp;<\/p>\n<p>To create a customer account, please fill out all of the mandatory fields and enter a password. The mandatory fields are marked with an asterisk (*). Your data will be collected, processed and used in compliance with data protection regulations. Once you register, all you need to do is enter your email address and password for future orders.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Forgot Password. What to do? <\/strong><\/p>\n<p>If you have forgotten your customer account password, you can request a new one. To do this, go to the login page on <a href=\"https:\/\/monpanier.com\/en\/my-account\/\" target=\"_blank\" rel=\"noopener\">MY MONPANIER<\/a> and click on <a href=\"https:\/\/monpanier.com\/en\/my-account\/\" target=\"_blank\" rel=\"noopener\">Forgot your password.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>How can I change my name\/address afterwards? <\/strong><\/p>\n<p>You can change your personal details at any time in your customer account under <a href=\"https:\/\/monpanier.com\/en\/my-account\/\" target=\"_blank\" rel=\"noopener\">MY MONPANIER<\/a>. Unfortunately, there is no option to modify the recipient or address for orders you have already sent.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How can I delete my customer account? <\/strong><\/p>\n<p>To do this, please contact our customer service and let us know that you wish to delete your account. You can reach our customer service Monday to Friday from 9:00 a.m. to 5:00 p.m. (public holidays excluded) under the telephone number 06173-7839461, through e-mail at <a href=\"mailto:customerservice@monpanier.de\">customerservice@monpanier.de<\/a> and via the <a href=\"https:\/\/monpanier.com\/en\/contact\/?v=72451093e99b\" target=\"_blank\" rel=\"noopener\">contact form<\/a>.[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row parallax=&#8221;content-moving&#8221;][vc_column css=&#8221;.vc_custom_1658408355374{margin-right: 10px !important;margin-left: 10px !important;padding-top: 60px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/12&#8243;][vc_empty_space height=&#8221;20px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text] What is MY MONPANIER? MY MONPANIER is your personal customer account. As a registered customer, you have the option of seeing your order history in the customer profile, tracking the status of your order<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/front-page.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-19454","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/pages\/19454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/comments?post=19454"}],"version-history":[{"count":0,"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/pages\/19454\/revisions"}],"wp:attachment":[{"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/media?parent=19454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}