{"id":19474,"date":"2023-08-16T13:08:59","date_gmt":"2023-08-16T11:08:59","guid":{"rendered":"https:\/\/monpanier.com\/help-service-payment\/"},"modified":"2024-01-26T09:38:41","modified_gmt":"2024-01-26T08:38:41","slug":"help-service-payment","status":"publish","type":"page","link":"https:\/\/monpanier.com\/en\/help-service-payment\/","title":{"rendered":"Help &amp; Service \/ Payment"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row parallax=&#8221;content-moving&#8221;][vc_column css=&#8221;.vc_custom_1658408355374{margin-right: 10px !important;margin-left: 10px !important;padding-top: 60px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/12&#8243;]<div class=\"roadthemes-menu style1\"><div class=\"content\"><div class=\"menu-title\"><h3><span>Help &amp; Service<\/span><\/h3><\/div><div class=\"content-inner\"><div class=\"menu-content\"><div class=\"widget widget_nav_menu\"><div class=\"menu-hilfe-service-englisch-container\"><ul id=\"menu-hilfe-service-englisch\" class=\"menu\"><li id=\"menu-item-23507\" class=\"menu-item menu-item-type-post_type menu-item-object-page first menu-item-23507\"><a href=\"https:\/\/monpanier.com\/en\/contact\/\">Contact<\/a><\/li>\n<li id=\"menu-item-23508\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23508\"><a href=\"https:\/\/monpanier.com\/en\/help-service-product-info-care\/\">Help &amp; Service \/ Product Info &amp; Care<\/a><\/li>\n<li id=\"menu-item-23509\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23509\"><a href=\"https:\/\/monpanier.com\/en\/help-service-my-monpanier\/\">Help &amp; Service \/ My monpanier<\/a><\/li>\n<li id=\"menu-item-23510\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23510\"><a href=\"https:\/\/monpanier.com\/en\/?page_id=19445\">Help &amp; Service \/ Ordering Guide<\/a><\/li>\n<li id=\"menu-item-23511\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23511\"><a href=\"https:\/\/monpanier.com\/en\/help-service-payment\/\">Help &amp; Service \/ Payment<\/a><\/li>\n<li id=\"menu-item-23512\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23512\"><a href=\"https:\/\/monpanier.com\/en\/help-service-shipping-delivery\/\">Help &amp; Service \/ Shipping &amp; Delivery<\/a><\/li>\n<li id=\"menu-item-23513\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23513\"><a href=\"https:\/\/monpanier.com\/en\/help-service-returns-and-exchanges\/\">Help &amp; Service \/ Returns and Exchanges<\/a><\/li>\n<li id=\"menu-item-23514\" class=\"menu-item menu-item-type-post_type menu-item-object-page last menu-item-23514\"><a href=\"https:\/\/monpanier.com\/en\/help-service-request-return-guest-orders\/\">Help &amp; Service \/ Request return (guest orders)<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div>[vc_empty_space height=&#8221;20px&#8221;]<div class=\"roadthemes-menu style1\"><div class=\"content\"><div class=\"menu-title\"><h3><span>Legal Notice<\/span><\/h3><\/div><div class=\"content-inner\"><div class=\"menu-content\"><div class=\"widget widget_nav_menu\"><div class=\"menu-rechtliches-englisch-container\"><ul id=\"menu-rechtliches-englisch\" class=\"menu\"><li id=\"menu-item-23515\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy first menu-item-23515\"><a rel=\"privacy-policy\" href=\"https:\/\/monpanier.com\/en\/legal-privacy-policy\/\">Legal \/ Privacy Policy<\/a><\/li>\n<li id=\"menu-item-23516\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23516\"><a href=\"https:\/\/monpanier.com\/en\/legal-right-of-withdrawal\/\">Legal \/ Right of Withdrawal<\/a><\/li>\n<li id=\"menu-item-23517\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23517\"><a href=\"https:\/\/monpanier.com\/en\/legal-agb\/\">Legal \/ Conditions<\/a><\/li>\n<li id=\"menu-item-23518\" class=\"menu-item menu-item-type-post_type menu-item-object-page last menu-item-23518\"><a href=\"https:\/\/monpanier.com\/en\/legal-imprint\/\">Legal \/ Imprint<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text]\n<h3 style=\"text-align: left;\">Payment Methods<\/h3>\n<p><strong>Paypal<\/strong><\/p>\n<p>In order to be able to pay with PayPal, you need to be registered with <a href=\"https:\/\/www.paypal.com\/at\/home\" target=\"_blank\" rel=\"noopener\">PayPal<\/a>. There you deposit account data or a credit card. After submitting your order at monpanier.com, you will be taken to the PayPal page and pay there. The debit is made by credit card, direct debit or Paypal credit, depending on which of the payment methods you have deposited with PayPal. Your account will be debited upon completion of the order.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Credit card <\/strong><br \/>\nCredit cards: <strong>Visa, MasterCard, American Express<\/strong><br \/>\nPrefer to pay by credit card? When ordering, enter your valid card number, the expiry date and the card security number in the fields provided. We only charge your credit card when the ordered items are shipped.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Credit card verification: 3D Secure procedure<\/strong><\/p>\n<p>The legislator has obliged the European banks to provide even more security for credit card payments on the Internet. The identity of the cardholder should be checked under defined legal security requirements. The 3D Secure process meets this requirement \u2013 an identification method via TAN app or SMS. All European online retailers are obliged to use this secure payment method. The European Banking Authority (EBA) requires clear authentication of the payer with at least two of the following elements:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&#8211; Knowledge<\/strong><br \/>\nPIN, password and other security questions whose answers are known only to the customer.<\/p>\n<p><strong>&#8211; Possession<\/strong><br \/>\nSmartphone, tokens and other items owned only by the customer.<\/p>\n<p><strong>&#8211; Inherence<\/strong><br \/>\nFingerprint as well as all aspects and biometric characteristics that identify the customer individually.<\/p>\n<p>&nbsp;<\/p>\n<p>If you have not yet registered for this procedure, please contact your bank or credit card company.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Apple Pay<\/strong><\/p>\n<p>Pay conveniently with your iPhone, iPad or Mac using the Apple Pay app. In order to be able to pay the invoice amount via Apple Pay, you must use the &#8220;Safari&#8221; browser, be registered with Apple, have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. See <a href=\"https:\/\/www.apple.com\/chde\/apple-pay\/\" target=\"_blank\" rel=\"noopener\">Apple Pay<\/a> for more information.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Google Pay<\/strong><\/p>\n<p>Pay quickly and easily with your smartphone using the Google Pay app. In order to be able to pay the invoice amount via Google Pay, you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. Visit <a href=\"https:\/\/pay.google.com\/intl\/de_de\/about\/\" target=\"_blank\" rel=\"noopener\">Google Pay<\/a> for more information.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Immediately<br \/>\n<\/strong><\/p>\n<p>Pay for your purchase directly from your bank account via instant bank transfer. With this payment method you need data to register in your online banking and TAN. You will be redirected to your bank&#8217;s website, where you can pay as usual via online banking. Your account will be debited upon completion of the order.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Payment in advance<\/strong><\/p>\n<p>With an advance transfer, we reserve the ordered goods for you for 7 days and ship the goods as soon as the amount has arrived on our account. Please pay the invoice amount within this time, otherwise your order will be canceled and the reserved goods will be released in the shop again.<\/p>\n<p>&nbsp;<\/p>\n<p>Our bank details for advance payment from monpanier online shop:<\/p>\n<p>&nbsp;<\/p>\n<p>monpanier GmbH<\/p>\n<p>Taunus Sparkasse<br \/>\nIBAN: DE 0351 2500 0000 0115 7876<br \/>\nBIC Code: HELADEF1TSK<\/p>\n<p>Purpose of use: Order number <em>(Please enter the number here)<\/em>[\/vc_column_text][vc_empty_space height=&#8221;50px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row parallax=&#8221;content-moving&#8221;][vc_column offset=&#8221;vc_hidden-lg&#8221; css=&#8221;.vc_custom_1658408635666{padding-top: 40px !important;}&#8221;][vc_column_text]\n<h3 style=\"text-align: left;\">Payment Methods<\/h3>\n<p><strong>Paypal<\/strong><\/p>\n<p>In order to be able to pay with PayPal, you need to be registered with <a href=\"https:\/\/www.paypal.com\/at\/home\" target=\"_blank\" rel=\"noopener\">PayPal<\/a>. There you deposit account data or a credit card. After submitting your order at monpanier.com, you will be taken to the PayPal page and pay there. The debit is made by credit card, direct debit or Paypal credit, depending on which of the payment methods you have deposited with PayPal. Your account will be debited upon completion of the order.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Credit card <\/strong><br \/>\nCredit cards: <strong>Visa, MasterCard, American Express<\/strong><br \/>\nPrefer to pay by credit card? When ordering, enter your valid card number, the expiry date and the card security number in the fields provided. We only charge your credit card when the ordered items are shipped.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Credit card verification: 3D Secure procedure<\/strong><\/p>\n<p>The legislator has obliged the European banks to provide even more security for credit card payments on the Internet. The identity of the cardholder should be checked under defined legal security requirements. The 3D Secure process meets this requirement \u2013 an identification method via TAN app or SMS. All European online retailers are obliged to use this secure payment method. The European Banking Authority (EBA) requires clear authentication of the payer with at least two of the following elements:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&#8211; Knowledge<\/strong><br \/>\nPIN, password and other security questions whose answers are known only to the customer.<\/p>\n<p><strong>&#8211; Possession<\/strong><br \/>\nSmartphone, tokens and other items owned only by the customer.<\/p>\n<p><strong>&#8211; Inherence<\/strong><br \/>\nFingerprint as well as all aspects and biometric characteristics that identify the customer individually.<\/p>\n<p>&nbsp;<\/p>\n<p>If you have not yet registered for this procedure, please contact your bank or credit card company.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Apple Pay<\/strong><\/p>\n<p>Pay conveniently with your iPhone, iPad or Mac using the Apple Pay app. In order to be able to pay the invoice amount via Apple Pay, you must use the &#8220;Safari&#8221; browser, be registered with Apple, have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. See <a href=\"https:\/\/www.apple.com\/chde\/apple-pay\/\" target=\"_blank\" rel=\"noopener\">Apple Pay<\/a> for more information.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Google Pay<\/strong><\/p>\n<p>Pay quickly and easily with your smartphone using the Google Pay app. In order to be able to pay the invoice amount via Google Pay, you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. Visit <a href=\"https:\/\/pay.google.com\/intl\/de_de\/about\/\" target=\"_blank\" rel=\"noopener\">Google Pay<\/a> for more information.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Immediately<br \/>\n<\/strong><\/p>\n<p>Pay for your purchase directly from your bank account via instant bank transfer. With this payment method you need data to register in your online banking and TAN. You will be redirected to your bank&#8217;s website, where you can pay as usual via online banking. Your account will be debited upon completion of the order.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Payment in advance<\/strong><\/p>\n<p>With an advance transfer, we reserve the ordered goods for you for 7 days and ship the goods as soon as the amount has arrived on our account. Please pay the invoice amount within this time, otherwise your order will be canceled and the reserved goods will be released in the shop again.<\/p>\n<p>&nbsp;<\/p>\n<p>Our bank details for advance payment from monpanier online shop:<\/p>\n<p>&nbsp;<\/p>\n<p>monpanier GmbH<\/p>\n<p>Taunus Sparkasse<br \/>\nIBAN: DE 0351 2500 0000 0115 7876<br \/>\nBIC Code: HELADEF1TSK<\/p>\n<p>Purpose of use: Order number <em>(Please enter the number here)<\/em>[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row parallax=&#8221;content-moving&#8221;][vc_column css=&#8221;.vc_custom_1658408355374{margin-right: 10px !important;margin-left: 10px !important;padding-top: 60px !important;}&#8221; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/12&#8243;][vc_empty_space height=&#8221;20px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text] Payment Methods Paypal In order to be able to pay with PayPal, you need to be registered with PayPal. There you deposit account data or a credit card. After submitting your order at monpanier.com,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/front-page.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-19474","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/pages\/19474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/comments?post=19474"}],"version-history":[{"count":0,"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/pages\/19474\/revisions"}],"wp:attachment":[{"href":"https:\/\/monpanier.com\/en\/wp-json\/wp\/v2\/media?parent=19474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}